Poland Outsourcing Technology Podcasts

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This is a great listen for people who want to learn about more Poland for outsourcing, the quality of talent there and how to access and build your talent there. Learn how Martin built the BNY Mellon delivery centre from 85 to over 1500 people.

Poland outsourcing!

Gareth is an expert in new and emerging technologies with a passion for crypto tech. Listen to how he successfully built his crypto wallet Poplocker in Poland in association with the Ethereum foundation and how he built global solutions in AI and Blockchain technologies.

Poland outsourcing!

I speak with Bartosz Siepracki, Senior Market Adviser for Enterprise Ireland in Poland. He shares his knowledge of:

• Helping Irish companies enter the Polish market.

• Talent in Poland.

• Overview of the cities and their industries.

• Challenges of doing business in Poland.

• Potential partners and agencies e.g. ARAW and Polish, Investment & Trade Agency.

Poland outsourcing!

I speak with Grzegorz Zwolinski, co-founder and COO of SatRevolution about his amazing journey from building a massive gaming company to moving into space technology developing satellites. 

Poland outsourcing! Poland technology!

I speak with Eoin McCoy, Chief Transformation Officer at OANDA about delivery centers / outsourcing in Poland. Eoin shares extremely valuable knowledge on his 20 years experience of building multiple centres in Krakow.

Poland outsourcing! Poland Technology

I speak to Borys Musielak, cofounder and managing partner at SMOK Ventures, a Polish-American fund that invests in early-stage startups in Poland. Borys gives us an in-dept insight into innovation and investing in Poland.

Poland outsourcing! Poland technology!

This week I speak to the directors of the Wolves Summit. Martin & Michael share with us the unenviable prospect of cancelling their event due to #COVID19.

Listen to how this was achieved with amazing creativity and innovation from the Wolf pack team alongside exceptional technological support courtesy of Hopin &  Microsoft Teams platforms. 

Poland outsourcing! Poland technology!

I have an enlightening conversation with Malgorzata Kusyk, the founder of AgilePMO & Akademia Zwinnej Liderki. As an expert leader in her field of coaching female executives, we discuss the challenges faced by women in leadership & technology in Poland.

Poland outsourcing! Poland technology!

In this week’s Podcast I have a fascinating conversion with Elzbieta Mrozek, an innovation specialist and international business advisor. As a Stanford graduate she discusses her studies of international attitudes towards failure and the crucial role of collaboration in successful innovation. How do some countries boast a “never give up attitude’? The answer is in it’s history.

Poland outsourcing! Poland technology!

This week we turn our attention to the fascinating Hyperloop as potentially the future of transport? The Hyperloop is the brainchild of Elon Musk, founder of Tesla. I interview Paul Neuhausen,  who is directly involved with this futuristic project. The Hyperloop will travel at speeds approaching that of the Mach 1. In the midst of a rapidly changing social dynamic are we ready for the Hyperloop as a mode of transport?

Poland outsourcing! Poland technology!

As a passionate believer in commercial partnerships, I turn my attention this week to Findr CEO, Greg Watts. Findr is a new and exciting AI matching platform for fintechs. Greg shares the strategies he employs when developing a successful business partnership. Benefits can be limitless and with fewer challenges, successful partnerships are not only desirable but key to business success. 

Poland outsourcing! Poland technology!

In my latest podcast, I interview Dragan Milanovich. As VP of Engineering at Nutanix, a cloud services company based in Silicon Valley, he set up remote teams, working in tandem to optimise their polar locations. Dragan shares his experience of how such teams, facilitate a longer working day, with increased productivity and efficiency. Problems can be resolved overnight and team diversity adds a greater balance in skillset. Dragon discusses exactly what’s involved when setting up a successful Follow the Sun model.

Poland outsourcing! Poland technology!

Today’s economy is governed by the customer. Your customers choose exactly when and how they want to engage with your organisation. Thus the stakes have never been higher when investing in customer experience. 

Your internal processes impact the overall experience you deliver to your employees and your customers. Unfortunately, it’s often challenging to pinpoint where processes are causing problems or when and how is the right time to scale these processes.

To examine this in greater detail, I am delighted to be joined by Manuel Harnisch - Vice President, of Customer Service at People Data Labs. Manuel outlines precisely what a process is, its uses, high/low impact, frequency scenarios, and when is the right time to scale. We look at the pitfalls of scaling too soon and how human psychology plays a role. Finally, the million-dollar question, Build vs Buy, a future with human-assisted automation and millennials' contributions. It’s a bumper episode and a must for anyone in the customer services space.

This week Alan Rich, CEO of Y Meadows offers a fascinating insight into some of the most up-to-date technology which offers real value in customer support. 

Alan provides an overview of Natural Language Processing and Robotic Automation Systems. This technology determines the intent, performs entity extraction and determines the sentiment of tickets, and ultimately routes their journey. Natural Language Processing is constantly improving, delivering new functionality, helping agents to become more productive and build real relationships with customers. A must-listen for anyone in the customer support field.

How Do We Establish A Workplace Environment Where Employees Feel And Believe They Can Thrive? One where daily routines are engineered so that less confident, feel happy to contribute? I’m joined today to discuss this topic with Hans Donckers. 

Hans is CEO and Co-founder of two companies JiGSO and Beanmachine. The latter being a consultancy firm in Organisational Development and HR. He states that when addressing diversity and inclusion in the workplace today, we must look beyond more traditional issues of gender equality for example. When shy people feel safe and comfortable in the workplace the personal risk associated with speaking up becomes lower, therefore the richness and contributions of everyone are captivated. More sharing leads to a collective team win which is a company win! Excellent ideas for anyone seeking to nurture a fair and safe place by prioritising diversity and inclusion. Check out our conversion to learn more....

In any consumer-focused business, you’re asked to deal with more requests, more expectations, and faster conversion, every single day. To meet this staggering challenge, chatbots are rapidly becoming a must-have to drive efficiency, and truly multichannel with the power of conversational AI. 

To discuss more about this, I’m delighted to be joined by Amy Behbehani - Senior Director, Customer Service, and Operations at Uplift. With years of experience in building call center strategies and initiatives across different platforms Amy has experienced and seen it all in the fascinating world of chatbots. Check out Podcast to learn how Amy is using chatbots to interact with customers up to 500 times a day..

It really is all about the customer journey! In a report from Accenture in which they surveyed 8000 consumers around the world, 91% of those polled said that they are more likely to do business with brands that remember, recognise, and provide them with relevant recommendations and offers. 

There can be no personalisation without data. Never before has process and technology been such a critical element in improving CX and increasing customer lifetime value.

I’m delighted to be joined by Rory O’Brien, Director of Customer Experience at Tonkean.  Together we look at the specific areas where leveraging technology boosts a company’s CX efforts. From data collection and interpretation to tracking and adjusting CX action, to chatbots in real-time. 

How can we build a highly proactive Customer Experience? One which reduces and potentially eliminates tickets or issues on the customer support side of the business? 

This is exactly what my guest speaker today discusses. Niloy Chakravarty is the Director of Global Customer Support at Parsable. Since joining Parsable Niloy has identified the right model to secure future success. Creating a proactive customer experience has become his key goal, capturing and acting upon the customer's voice to avoid any later difficulties. 

Niloy shares this journey of moving from a reactive to a proactive model, what obstacles he met along the way, and the crucial role of data in setting any company on the road to customer experience excellence. Enjoy the show!

A holistic customer experience is really knowing what your customer's meaningful business results are. Ultimately, this leads to customer loyalty and long-term relationships. Providers want to build such relationships and customers don’t want the costly expense of changing to a new provider.

In this week's podcast, I interview Seth Johnson, Head of Customer Experience at LearnUpon. Seth has a wealth of experience in this sector, and he outlines the critical importance of understanding the one thing that matters to customers.

Check out the podcast for this fascinating insight into the value of a Holistic CX as Seth shares some of the strategies he has deployed and how technology has helped in supporting this.

User experience has become the face of a company’s brand and one of the key differentiating factors in distinguishing one brand from a competitor. An exceptional customer experience, can lead to better customer loyalty and ultimately, market dominance.

In this week's podcast, I welcome back Tomas Sallies, Head of Customer Experience, PagoNxt. In our previous episode, Tomas shared his experience on how to achieve a better online CX in B2C. Now he returns to discuss his latest challenge in building a B2B CX from scratch with a new Fintech company. We look more closely at the challenges Tomas is facing, how he is overcoming them, and finally, how he strives to change the B2B experience. Tune in, enjoy!

Creating a great customer experience for your business requires more than just good customer service. It requires getting to know your customers and how they use your product and this is exactly what my guest speaker has achieved.

I'm joined by the Head of Customer Success at Avatour, Parul Vij Chopra. She describes how they built the customer journey for their new product segment, a 360° view experience, a platform, which enables remote collaboration designed for site meetings. 

Parul highlights two key features which enhance the customer journey. How the customer deploys the product and the value add it delivers. Capturing and analysing this information effectively has become the secret sauce for not only enhancing the customer experience but also developing a superior product. It wasn't all plain sailing and Parul shares with me some difficult challenges such as understanding the deployment process across many industries and just how they achieved success here. Check out our podcast to hear more fascinating insights on building a customer journey.

Companies are continuously searching for ways to improve customer satisfaction. Naturally, technology plays a critical role here. It can be the latest and greatest technology in the market but it also needs to be optimised to ensure happy customers.

I speak to Franklin Bruscianelli, Director of Sales Operations and Customer Service at IPwe, a platform for blockchain-enabled IP transactions. Franklin explains how working in this fascinating and innovative environment has enabled him to utilise the best technologies and solutions to address his customer’s needs.

Tune in to discover his winning strategies :-).

This week I interview Marleen Wedler, CX enthusiast. As head of Customer experience at Expando Marleen shares her insight on how to generate meaningful innovation based upon customer feedback.

The central aim is to create a customer lead journey across your ECommerce platform. Marleen discusses how to structure a successful customer feedback chain. We look at the essential elements of planning, resources, and the importance of working together with your tech team as crucial components to deliver a customer-focused product/service.

This is a must-listen for anyone that is serious about optimising their customer journey!

Faced with challenging budgets, reduced headcounts, and increasingly complex client queries, how is CX evolving to meet these challenges?

In this week's podcast, I speak to Jennifer Castillo aka JC, director of customer support at DocNetwork.org. JC successfully supports more than 450,000 customers with a very small team and a little help from technology 🙂. This is no mean feat, how exactly is she doing it? Tune in to learn more!

Research shows that roughly 1 in 3 invoices go unpaid past their due date. As a result, countless small businesses, freelancers, and tradespeople spend a large portion of their time chasing up late payments. The ramifications of this, particularly in the COVID era, can be serious and highly destructive to small businesses trying to stay afloat.

On this week's podcast, I speak to Ravi Jakhodia, the Co-Founder and CEO of Coupay - a FinTech software company on a mission to make late invoice payments a thing of the past. Ravi has decided to reverse the trend, by bringing invoice payments up to speed with our digitally-enabled lives. The podcast provides great insights into payments for small businesses as well as some great takeaways from Ravi on how he set up a new company to address a problem he experienced from buying a car. Enjoy the podcast :-).

Tune in to our most recent episode where we take a deep dive into the world of DeFi (decentralised finance) with Anders Christensen and Matthijs De Vries of AllianceBlock.

Anders and Matthijs crossed paths a few years ago and quickly connected over their discussions of blockchain and crypto. Aware of its issues, but also the opportunities that lay ahead for the industry, the two set out to create a safe, user-friendly, and collaborative space to meet soaring demand from crypto investors.

Have a listen to learn more about how AllianceBlock has been transforming the space and gradually bridging the gap between Defi and traditional finance.

In this episode, we sit down with Eugene O’Brien, the CEO of Big Fan Collectibles, who sheds light on one of the latest and most exciting additions to the blockchain space – NFTs – and how they have been taking the sports world by storm.

While a lot of intimidating jargon often surrounds this novel piece of technology, NFTs, or non-fungible tokens, are quite simply digital, non-interchangeable digital assets. Think sports cards, drawings, music, or – as Eugene tells us – even tweets. The thing that’s so exciting about NFTs is that they’ve been paving a new way for companies, sports clubs, creators, and artists to engage with their audiences, and do so on a "peer-to-peer " level. NFTs’ main premise is to give buyers something that can’t be copied: ownership rights of the original asset; ultimately giving them a say in the future of the company they’re buying from.

Tune in to find out more about BigFan, NFTs as well as what the future holds in stock for them.

In today’s episode, we chat with Louise O’Neill of the Berkley Group, who tells us more about the much-discussed issue of tech talent shortage and the challenges facing recruiters in trying to source such talent.

For reasons such as COVID-19, increasing digitization and the rising number of new tech startups, the scarcity of tech talent has become more apparent than ever. As a result, Louise describes this space as a ‘candidate’s market’, making the fight for tech talent extremely difficult. In order to compete for much sought-after candidates, companies are increasingly required to come up with desirable and innovative packages, not to mention the appeal of exciting projects first and foremost!

Tune in to learn more about this issue and find out what strategies Louise and her team have been employing to overcome this challenge for their clients.

Tune in as we’re joined by Arik Oslerne, the Chief Operating Officer of VAUBAN – a venture capital (VC) and private equity company seeking to democratize the venture capital landscape and break down the barriers to small-scale investing.

Investments, venture capital, and wealth management are all concepts traditionally associated with the ultra-wealthy; those with millions’ worth of capital and a swath of investments offering them high returns; thus, perpetuating the “the rich get richer” cycle we often hear about.

Aided by advances in technology and COVID-19, VAUBAN has been challenging this notion, by redefining the investment space and allowing those with smaller tickets to enter the VC ecosystem and reap benefits previously inaccessible to them.

Founding a startup is one of the most challenging and exciting experiences for any founder, but where does one begin?

What is Pre-Seed Funding? How does it work? How much do I need? How do I prepare, are just some of the questions I pose to Sam Keisner, who is an expert in venture capital and private equity and Founding Partner, GO10x Ventures.

This is a must-listen for any founder as Sam generously shares his expert insights to help founders secure their financial investment.

In this week's Podcast, I check out the latest retail data trends including retail media networks, which has recently seen ad revenues of $31.1 billion for Amazon and $2.1 billion for Walmart in 2021.

How has the retail landscape changed? How are brands adapting and why are retail media networks key to the future of retail are some of the questions I pose to Oliver Klander, Commercial Lead at LiveRamp.

Join us to hear more about the leading retail trends to watch in 2022.

In this second episode in a special series of Fintech podcasts, we take a closer look at Old Vs New in Fintech, current trends and the exciting prospect of one company’s mission to create one eco system for everyone to trade across without a middleman.

I speak to Anders Christensen, Head of the Avaloq.one Ecosystem at Avaloq. As an experienced banking Fintech expert, Anders workss in the international banking software industry. At Avaloque.one, He focuses on developing the Fintech eco-system, connecting end client needs to great experiences. Thanks for your invaluable insight Anders. Enjoy!

This week I speak to Richard Rodgers, Global Digital Marketing Director for Agilent Technologies. Richard has always been passionate about start-ups from a young age, forming his first company at just sixteen. With a lifetime of experience in marketing and growing businesses, Richard speaks about the importance of account-based marketing, identifying the right client at the right time, and delivering a message which targets and addresses their specific pain point. In our chat, Richard shares his invaluable advice, his success stories, and his failures along his incredible entrepreneurial journey.

My guest today is Nuri Otus, founder, and CEO of Txtsmarter. Over 6 trillion imessages and 145 billion SMS/MMS messages are sent each day. However mobile carriers do not store text messages. Nuri realised at first hand the risk this poses for businesses. It was a dramatic, life-changing event that led to the creation of Txtsmarter and Nuri has never looked back as his company was recently shortlisted for the 2021 RegTech Insight Awards. Enjoy this very honest recount where success is born out of the darkest of times.

I recently had the pleasure to talk to Andy Skipper, founder of CTO Craft, the UK’s first learning and coaching network built for engineering managers, CTO’s and tech. Covid-19 has brought a greater need for CTOs to manage the challenge of decreased morale and resilience amongst colleagues. The importance of trust was never so crucial in a new workplace environment. Andy provides the best solutions to overcome such difficulties through effective coaching and outlines a picture of what the future might hold.

With spending on Regulatory Technology estimated to rise by an average of 48% per annum to $76.3 billion in 2022, our Fintech series continues this week by taking a closer look at regulatory technology with industry guru, Rick Dupree.

As CEO & founder of Riskliance, Rick has held several business, risk, compliance, and operations roles at regional, national, and global financial services firms. He is a contributor to industry articles, panels, webinars and sits on several RegTech advisor boards including Compliance.ai and 4US. With vast experience and a wealth of information to share in this fascinating sector, we discuss the RegTech evolution, current trends, and the future landscape in this rapidly expanding market. Enjoy the show.

In this week’s podcast, we get a fascinating insight into the world of Fintech customer experience from Tomas Sallies, Head of Customer Experience at Curve. Curve is a London-based Fintech that combines multiple cards and accounts into one smart card and an even smarter app.

Tomas describes the best customer experience as one that never happens. He provides an excellent insight into how his team achieves a better online customer experience, addressing current customer behaviours and expectations. Tomas identifies some of the challenges and possible solutions to overcome these. He also looks to the future with some exciting new plans. Enjoy the show 😀.

This week I have the pleasure of reinterviewing Greg Watts CEO and co-founder of Findr, one year on from the launch date. Launching a tech business from home in a pandemic was a daunting prospect. 

Greg shares his invaluable experience on some of the key challenges he overcame including how he successfully secured investors in a new virtual setting, offering not only a lifeline but invaluable advice and support. He also outlines the advantages of adopting a hybrid flexible model which in his experience has led to increased productivity and focus. Findr is an inspirational success story going from strength to strength and a must-listen for any entrepreneur.

Never before has the entire essence of work evolved so dramatically as it has in recent times. What then could the future hold for workers around the globe? With almost 40% of the US workforce working remotely at the height of the pandemic and the ever-growing popularity of the On-Demand workforce, together with constantly evolving technologies, a new shift is currently impacting every facet of work. 

In his latest book, “The End of Jobs: The Rise of On-Demand Workers and Agile Corporations” best-selling author and entrepreneur, Jeff Wald offers a realistic prediction of what the near and medium future of work is including the key challenges ahead such as upskilling millions of workers. This is a fascinating insight into the new generation of work and its workers. Enjoy!

In this week’s podcast, I get a fascinating insight into the latest trends in AI & ML with Sean Muller. With nearly 30 years experience in the industry, Sean helps businesses achieve radical growth by architecting innovative digital transformations.

He outlines some of the major challenges and the possible solutions that face the sector today and into the future. An incredibly exciting space with both hugely positive capabilities or devastating potential.

In this week’s podcast, we inadvertently touch on a debate that has yet to be settled. Which is more important: an idea or its execution? With countless aspiring entrepreneurs hoping to come up with the next big thing; that will compete with Facebook or Amazon, many also underestimate the skills, capital, and resources required to realise this new product or service.

Trevor Newberry, the Founder of Newberry Consulting and Director of Product Delivery at Harmony Venture Labs, understands better than most the common challenges and pitfalls involved in building a software product as a non-technical founder. Tune in, to learn more about how to get it right by anticipating and avoiding the stumbling blocks that could lead to software development failure.

Blockchain is one of the 21st century’s most exciting new technology. Despite the rapid evolution and adoption of blockchain across many industries, it has presented regulators with the challenge of managing blockchain and crypto assets without hindering their growth.

Such challenges are why associations such as INATBA (International Association for Trusted Blockchain Applications) have become crucial to support regulators in drafting policies that are more innovative than inhibitory. In this week's podcast, I have a fascinating conversation with Marc Taverner, Executive Director of INATBA on the current key issues, solutions, and what the future holds. 

Marketing gurus have been telling us for years that video content is fast becoming the most powerful marketing tool. What they haven’t told us is how to make your content appeal to more than one audience segment - after all, why invest unspeakable amounts of money into a campaign that’s limited by its country of origin’s borders?

Founder and CEO of Think Jam and an indisputable trailblazer in the AdTech space, Daniel Robey, is here to tell us all that marketing experts haven’t - namely how to make the constraints of language and cultural nuance a mere formality rather than an obstacle that could sink a company’s budget. 

Tune in to hear more about the waves Think Jam has been making in the advertising space.